Return

We guarantee to refund any item that you are not completely happy with when you return it to us in a saleable condition within 30 days of receipt.

How to Return

All international orders must be returned by post.
New items must be in their original packaging and have all tags attached. For faulty goods please see below:

  1. please complete the RETURNS form on this page.
  2. please print out the returns form filled and place a copy of this inside your parcel
  3. take your parcel to the post office and return to:

 

TM ROOM 77 - a conceptstore by LIV interior
Eppendorfer Weg 77
D-20259 Hamburg
Germany

 

please ensure that you ask for proof of postage as without this we are unable to investigate if we do not receive your parcel. please note that if you simply do not like your purchase, you will need to return the item at your own expense. If the item you have received is not the correct item, or it is faulty, then please contact us in advance of sending it back so that we can ensure your postage are reimbursed when you parces arrives in Germany.

How is my money refunded?

Please allow us 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and when your refund is complete. Refunds will be credited to your original method of payment. Returns for goods ordered with a credit card can only be made to the card that was used at the time of the purchase. Refunds for goods ordered using Paypal will be refunded to your Paypal account. Please note that due to daily fluctuations in exchange rates, we can only process refunds in the currency in which the goods were originally purchased.

Faulty goods guarantee

Unless otherwise stated, all products offered are guaranteed against failure to provide reasonable wear owing to defective workmanship or materials for a period of 12 months.

This guarantee excludes fault caused by accident, neglect or misue. If you find a fault with any of our products, please contact us in advane of sending your parcel.

Items should be returned in a clean and dry condition and be free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and

we will return the items to you. Please be aware that faulty goods will be returned to our suppliers and therefore any refunds or exchanges may take up to 35 working days to process.

Consumer right to cancel

If you wish to exercise your rights to cancel under the Distance Selling Regulations (DSR) you will need to inform us in writing, either a letter, email or in the form on the revers of

the delivery note, within 7 working days of the delivery. We will then refund the outward postage costs but you need to pay to get the goods back to us.

Return
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